At Printerobuy, we are committed to offering premium printers and accessories to meet your needs. If you’re not fully satisfied with your purchase, we’ve created a simple and transparent refund process to ensure your peace of mind.

1. Eligibility for Refunds
To qualify for a refund, the following conditions must be met:

• Timeframe: Refund requests must be submitted within 30 days of the delivery or purchase date.
• Condition: Products must be unused, undamaged, and in original, resalable condition. This includes all original packaging, manuals, accessories, and documentation.
• Proof of Purchase: A valid receipt, invoice, or order number is required.

Note: Consumables such as ink, toner, and paper are non-refundable if opened or used, unless defective.

2. How to Request a Refund
To return a product for a refund:

• Contact Us: Email info@printerobuy.online with your order number and the reason for your return.
• Receive Authorization: Once approved, we will issue a Return Authorization (RA) number along with return instructions.
• Ship the Item: You are responsible for return shipping unless the item is defective or we shipped the wrong product. Use a trackable and insured method to ensure safe return.
• Inspection: Upon receiving the product, we will inspect it to ensure it meets our refund conditions.

3. Refund Process
Approved Refunds: A full refund will be issued to your original payment method (credit card, PayPal, etc.) within 10–14 business days, depending on your payment provider.

Partial Refunds: If the item is returned in a non-resalable condition (e.g., missing parts, damaged packaging), a partial refund will be issued based on the product’s condition.

4. Non-Refundable Items
The following items are not eligible for refunds:

• Opened or used consumables (ink, toner, paper) unless defective
• Items marked as “Final Sale” or “Clearance”
• Used or opened printers/accessories (unless defective)
• Gift cards or store credit
• Items returned after the 30-day return window

5. Damaged or Defective Items
If your order arrives damaged or has a manufacturing defect:

• Defective Products: We will issue a full refund or replacement.
• Shipping Damage: Report within 5 business days with photos of the product and packaging. We will arrange a free return and replacement or full refund.

6. Product Exchanges
We do not offer direct exchanges at this time. If you want a different model or product, please return the original item for a refund and place a new order separately.

7. Order Cancellations
Before Shipping: Contact us as soon as possible to cancel and receive a full refund.

After Shipping: Follow our standard return process to request a refund.

8. Customer Support
If you have questions or need assistance with a return, contact our support team:

📧 Email: info@printerobuy.online
📞 Phone: +1-857-201-4422
🕘 Business Hours: Monday To Sunday (09:00 AM to 07:00 PM EST)

9. Policy Updates
Printerobuy reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.